More About Our Services

American Coach Lines is committed to providing the highest level of transportation services. We operate a wide variety of transportation and logistics services...

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• If you do not see a desired service listed below, please contact us so that we may discuss the opportunity with you.

• Charters

  Whether your trip is local or across the country, American Coach Lines has the resources to provide you with the utmost in luxury travel. Our large fleet of luxury motorcoaches are available year-round for any event or service. Contact us for your customized quote today.

  

  Charters w/Luxury Upgraded Amenities

  We are proud to offer coaches equipped with satellite televisions, WiFi, GPS tracking, live streaming video, passenger seat belts, and individual electrical outlets for each passenger. These amenities and more are available for upgraded charges.

  Scheduled Service

  American Coach Lines provides extensive scheduled service open to the general public and some routes offered for specific collegiate, corporate, and retirement community residents. For information on routes offered to the general public, please refer to Cruise Connection – deluxe transportation service to Florida’s major cruise ports.

  Miami-Dade Transit connector to Monroe County #301 – express bus service linking Miami-Dade County to the middle and upper Florida Keys.

  

  School Field Trips

  As the largest provider of field trip transportation in South Florida, we are approved and ready for your next trip. American Coach Lines is approved in Martin, Miami-Dade, Broward, and Palm Beach Counties by the various school boards. We maintain a large cadre of Jessica Lunsford Act approved drivers.

  Collegiate Travel

  We provide service for local colleges and universities as well as those travelling to South Florida. We have the largest cadre of “University Experienced Drivers” in Florida.

  Professional Athletic Teams

  

  American Coach Lines has been providing NBA, NFL, NHL, and MLB transportation since the inception of every Miami based professional athletic team.

  Crew Transport

  American Coach Lines has extensive experience in the transportation of crew members for the US Military, major airlines, and cruise lines alike.

  Convention Services

  Whether your convention will host 100 or 10,000 attendees, American Coach Lines has extensive experience in total convention management. During our thirty years, we have provided services to more than 5,000 citywide or hotel specific convention groups.

  

  Airport Shuttles

  If you have 10 or 10,000 passengers arriving into any of our major airports, American Coach Lines can manage your group. We are approved for service at all major Florida airports. In addition to our transportation service, we are the only South Florida carrier who has full-time airport meet-and-greet staff on-site.

  Cruise Shuttles

  American Coach Lines currently provides exclusive contract cruise line shuttles for many of the South Florida cruise lines that utilize our ports annually. In addition to our contracted lines that we serve, American Coach Lines is approved to provide service to all cruise lines. Travel Agents and Group Leaders should contact us today for their customized transfer and tour pricing.

  

  Sightseeing

  Please click here to visit our customized sightseeing and tour page website (the Gray Line Miami website).

  Transit

  American Coach Lines operates transit contracts for many South Florida municipalities and private
  communities. Contact us today for your customized transit system development plan.

  Vehicle Advertising

  American Coach Lines operates in some of the most densely populated areas in South Florida.

  We have advertising possibilities available on both the exteriors and interiors in many of our vehicles.

  Please contact us today for specific availability and pricing.

Excellence / Company Creed

American Coach Lines is committed to providing the highest level of transportation services...

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• Excellence

  We have developed an entire in-house operational and strategic plan for ensuring that highest levels of customer service are adhered to on each and every trip.

  Our master plan, fondly entitled Excellence in Motion, consistently ensures that each and every trip and route that we provide is performed with the highest level of customer focused service.

  American Coach Lines is committed to exceeding your expectations on each and every trip.

  Company Creed

  Our American Coach Lines Mission Statement
  American Coach Lines is committed to providing the utmost in safe, profitable, efficient, and customer focused service on each and every trip.

  The American Coach Lines Vision
  We are a first class organization, constantly adhering to the principals of our Excellence in Motion campaign, with first class team members who strive to provide first class service on each and every trip.

Our History

American Coach Lines, serving all of South Florida, is a true pillar in the local transportation landscape...

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• With our three recognized operating brands — American Coach, Coach America, and Gray Line — we remain a locally operated transportation fixture while providing the support of a nationally operated parent company. We have been serving the corporate, school, sightseeing, convention and cruise line markets in South Florida for more than thirty years. Although our name and branding has changed, our unwavering commitment to providing the finest in transportation services has not.

  From our modest beginnings as Red Top Airport Sedan Service to our long-time branding as American Sightseeing Tours, finally to our large modern fleet of luxury vehicles with dual branding, American Coach Lines has not forgotten our roots. We began as a locally operated family business and grew to be the largest in South Florida. Our family touch can still be seen across our operation even today.

Our Fleet

Our large fleet is comprised of many vehicle options. All of our vehicles are equipped with live feed GPS tracking as well as digital display screens for relaying special information to our bus operators...

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• Live GPS tracking allows us to monitor the service delivered at all times. Furthermore, several of our coaches are equipped with live feed video cameras streaming directly to our centralized operations and dispatch center. This added level of customer service, safety and intelligent dispatching will enhance the already high level of service we provide daily.
  
  Our fleet options available include the following:

  Vanhool and MCI Luxury Motorcoaches

  • 47 - 61 plush-reclining seats
  • Fully air-conditioned and heated
  • Lavatory equipped
  • DVD and PA system-equipped
  • GPS guided
  • Several wheelchair lift-equipped motor coaches available
  • WiFi and satellite television service is available through our premium package pricing

  Transit Buses

  • 29 - 43 passenger seats
  • 20 - 25 standees
  • Fully air-conditioned and heated
  • GPS guided
  • PA System
  • DVD-equipped by special request
  • All have wheelchair ramps allowing for fast boarding

  Glaval and Krystal Brand Mini Coaches

  • 16 - 29 plush seats
  • Fully air-conditioned and heated
  • Restroom availability by special request
  • GPS guided
  • DVD and PA system-equipped
  • Several wheelchair lift-equipped mini coaches available

  We are proud to offer the largest fleet of WiFi and satellite television-equipped coaches in Florida. As a new value added feature, we offer a small test fleet of coaches equipped with seatbelts and individual electrical outlets that are available for an upgraded rate. Please consult with your Sales Representative for pricing and availability.

  As a value added service for our customers, American Coach Lines is able to include beverage and ice service on your next charter. Premium pricing and availability varies for each group. Your American Coach Lines Sales Representative can assist you with pricing and beverage options.

  In addition to our large fleet of revenue based vehicles, we also operate a small fleet of support vehicles including the following:

  Fleet Support / Mobile Command Center

  Our mobile command center is 100% designed for and dedicated to emergency and evacuation support. With just a few hours notice, this mobile command and vehicle repair truck can be dispatched to the scene of a hurricane, flood, tornado, or other natural disaster to manage the logistics of large scale emergency transportation services.

  Fleet Maintenance Road Repair Truck

  As with any large fleet, the need for emergency roadside repairs is a possibility. We operate three maintenance trucks in our fleet to support the need for off-site vehicle parking, tire changes, belt replacements, or minor mechanical issues that may arise.

  Supervisor Support Vehicles

  On-the-road monitoring of our vehicles is essential to maintaining a safe and reliable service to our customers. Our fleet includes five support vans as pictured below.

Our Staff

An organization is only as strong as the committed team members that operate the business each and every day...

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• Management Team

  Our management team includes:

  Bret T. Brittenum
  Vice-President & General Manager

  Ivonne Reyes
  Director of Administration & Finance

  Susan Gutierrez-Moore
  Director of Transportation Services

  David Leblang
  Director of Marketing

  Veronica Ruiz
  Charter Sales Manager

  Barbara Blake-McLean
  Sales Consultant

  Mark Roman
  Director of Maintenance

  Richard Gonzalez
  Senior Account Executive

  Harold Young
  Director of Safety, Training and Compliance

  Diana Losada
  Operations Manager – Support & Scheduling

  Robert Pacheco
  Operations Manager – Personnel & Field Operations

  TBA
  Operations Manager – Transit & Contract Services

  Humberto Hernandez
  Fleet Services Manager

  TBA
  Maintenance Foreman

  Jecic Molina
  Accounting & Human Resources

  Support and Supervisory Team

  Our support and supervisory team includes:

  Harene Goldstein
  Operations Supervisor

  Carrie Jorge
  Operations Supervisor

  Eddy Jacques
  Operations Supervisor

  Carol Hennessey
  Operations Supervisor

  James Fox
  Operations Supervisor

  Vernon Way
  Operations Supervisor

  Nelson Trujillo
  Operations Supervisor

  Maggie Rojas
  Lead Field Operations Supervisor – Miami

  Frank Diaz
  Field Operations Supervisor

  Asiguy Hagabook
  Vehicle Cleaning Supervisor

  Chris Bailey
  DOT Compliance Supervisor

  Barbara "Barbie" Almeida
  Sales Representative

  Jenny Vargas
  Sales Representative

  Luz Rodriguez
  Sales Representative & Support

  Jeanette DeLavega
  Accounting Assistant

  Xiomara Gonzalez
  Accounting Assistant

  Frances Fructuoso
  Operations Support

  Joyce Carambot
  Operations Supervisor for Administrative Services

  Nickolas Johnson
  Operations Supervisor

  All of our bus operators, maintenance personnel, and front-line support staff may be reached by calling our office.

Safety

Our safety department at American Coach Lines consists of a team of transportation professionals with a complete and total commitment to the safe and courteous transportation of our four-million plus passengers who travel with us annually...

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• Highlights of our Safety and Training Department Include:

  • Extensive pre-employment background screenings including:
    • Motor vehicle license checks, current and historical
    • National background checks including all possible criminal activities
    • Previous employer checks
    • Reference checks
    • Pre-employment drug screenings
    • Advanced driver and mechanic training encompassing classroom and on-the-job training
  • Weekly environmental compliance monitoring
  • Daily bus operator monitoring
  • Accident and incident investigations
  • Ongoing training
  • Post-accident and random suspicion drug testing
  • Department of Transportation law adherence
  • Daily monitoring of driver hours of service compliance to ensure well rested and legally compliant drivers

Consumer Tips

We at American Coach Lines of Florida believe that there are many factors other than mere price that should contribute to a customer choosing the perfect company for their charter...

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• Keys to Selecting the Best Transportation Provider

  

  Many of these factors include the type of coaches that you will be traveling aboard, the type of coach operators, the maintenance of the coaches, insurance coverage, and legal operating authority. These are only a handful of the many things that a well-informed consumer should be aware of before choosing their transportation provider.

  Did you know that many companies operate without Federal Department of Transportation authority to travel out of the state of Florida? Other companies do not carry the federally required liability insurance to even drive your group across town.

  As you obtain price quotes from other charter companies, please do not hesitate to ask them about the following issues and see how they rate as compared to American Coach Lines. Remember: safety, reliability, service, comfort and trust are to be valued just as much as price.

  Feel free to print this page to assist you in choosing the best company to meet your needs.

  Subject	ACL of Florida	Other Charter Company
  More than ten million dollar liability insurance coverage	YES
  Full criminal and motor vehicle background checks on all drivers	YES
  Random and pre-employment drug screening	YES
  Full preventive maintenance checks every 6,000 miles on all coaches	YES
  A full service in-house maintenance facility	YES
  Twenty-four hour in-house dispatch	YES
  Radio equipped motor coaches	YES
  GPS guided drivers for case in travel	YES
  Television, DVD and public address systems	YES
  Licensed by the Motion Picture Association to allow home DVDs to be played on-board the coach	YES
  Open invitation for any customer to visit the office or garage	YES
  A caring and committed staff to make every charter, the best charter	YES

   

  If other companies you have called say NO to any item that is listed above, maybe they are not the company to handle such precious cargo as you and your group! We at American Coach Lines of South Florida look forward to serving you soon!

School Cash Back

As a locally operated business for more than 30 years, American Coach Lines takes great pride in our commitment to our community...

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• Beginning in the fall of 2011, we will begin to offer CASH BACK incentives to all public and private schools in South Florida. Please contact us today to enroll your school in this exciting new incentive offer. Enrollment takes less than two minutes and could add thousands to your school each year.

Photo Galleries

They say seeing is believing, and at American Coach Lines of South Florida, we couldn't agree more. Take a peek at our photo gallery to see our fleet, our people, etc...

Our Fleet

• 
  1. American Coach Lines is proud of our exclusive relationship providing all inter-campus shuttle routes for the University
  2. Brand New D4500 posing near the Port of Miami
  3. Late Model 102DL3 #5542 parked in our Miami Bus Lot
  4. MCI 102DL3 #5557 with recent new decals after changing its' daily assignment
  5. A brand new arrival from Belgium, a Vanhool C2045, 61 passenger coach
  6. MCI 102DL3 #6101 awaiting passenger at the American Airlines Arena
  7. Deluxe Mini Coach 2228 waiting to be dispatched
  8. A late model Vanhool C2045, #5799 in a striking silver. Take note of the new rear-window feature
  9. Interior shot one of our late model MCI J model coaches
  10. E model 60607 preparing to leave our Ft. Lauderdale staging area
  11. Our brand new D4500 model with an updated rear ventilation system
  12. The entranceway of one of our late model J coaches
  13. American Coach Lines was proud to transport both teams during our recent Super Bowl. Pictured are two of our MCI D4500 models followed by a new Vanhool C2045
  14. As the provider of our most collegiate and professional athletic teams, we receive many requests for customized graphics
  15. As the official provider for all Orange Bowl games, we normally have customized graphics for the bowl teams
  16. We travel the country
  17. We are pleased to now offer seatbelts on our 2012 Vanhool models
  18. One of our new 2012 Vanhool C2045 coaches proudly boasting DirecTV, seatbelts, WiFi, and Individual electrical outlets for passengers

Our People

• 
  1. Members of our UM team
  2. More members of our UM team
  3. Several of our proud new Bus Operators
  4. Bus Operator Gustavo Rodriguez (who also happens to be our 2010 Bus Operator of the Year) poses next to his assigned coach in Canada during a multi-month tour series
  5. Several veteran Operators before they begin their day
  6. Operator Timmy McMorris poses next to his coach, 6109, a 61 passenger Vanhool C2045
  7. Operator Ronald Albrecht with his breakfast plate served by Ivonne Reyes and Jecic Molina during one of our "Team Member Appreciation Events"
  8. Operator Awards for career achievement were issued recently. Pictured are Operators William Roberts and Marvin Reyes being given an award by Bret Brittenum, Harold Young and Vallen Smikle